At COREZONE Sports, your satisfaction is our priority. We want you to shop with confidence, knowing that if something isn’t quite right, we’re here to help.

Change of Mind Returns

If you change your mind about your purchase, you have the right to return your order under the following conditions:

• You must request a return within 14 days of receiving your item.
• Once a return is requested, you have a further 14 days to send the item back.
• Items must be unused, in their original condition, and in the original packaging.

Refunds

• Refunds will be processed within 14 days of receiving the returned item.
• Original postage and packaging costs are non-refundable, unless the item is faulty or incorrect.
• Return postage costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.

Faulty or Incorrect Items

If you receive a faulty item or something that doesn’t meet your expectations, please contact us as soon as possible. We’ll be happy to arrange a refund or replacement where applicable.

How to Return an Item

To cancel or return an order:

1. Email us to request a return.
2. Securely pack the item along with the delivery note.
3. Send the item back using a recorded or tracked delivery service, as we cannot be responsible for items lost in transit.

Policy Updates

Occasionally, we may update this policy to reflect changes in our practices or to meet legal or regulatory requirements. Any updates will be published on this page.

If you have any questions or need assistance, please don’t hesitate to contact us — we’re always happy to help.